Technology Resources

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Windows 11 Updates

Sept. 30, 2024
Windows 11 Updates
Adobe Pro

Important Update: Adobe Pro 2020 Support Changes

Sept. 20, 2024
If you're using Adobe Pro 2020, please note that vendor support will end in July 2025. This means that after this date, you will no longer receive updates or help for this version of the software.
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Understanding the Basics of Software Licensing

Sept. 18, 2024
This overview provides information about software licensing at UT Austin from the end user's perspective.
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How to Open a Support Ticket in ServiceNow

Sept. 13, 2024
This article shares a guide on how to submit a support ticket to ServiceNow, including best practices, awareness of ticket types, and severity definitions.
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Mobile Device Management

July 26, 2024
Technology Resources provides device management to customers using a university-owned mobile device connecting to the University's network. This ensures devices can make and/or capable of backing up, storing, or otherwise accessing university data of any type, and that they adhere to the University policies and procedures.
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TRecs Customer Quick Guide

July 25, 2024
We are thrilled to have you on board with us as a Technology Resources customer. As a new employee, getting set up on your computer is essential. Learn more about the key steps to ensure a seamless start.
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Sept. 19, 2024
Questions:
Please contact trecs-help@austin.utexas.edu, or the Technology Resources Help Desk at 512-232-5020 if you experience any issues.