At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support.
We provide the University with geographical information and services, including campus maps, printed maps, floor plans, GIS support, and construction documents of the built environment.
We troubleshoot computer issues, facilitate hardware and software purchases, and deploy applications, updates, and patches.
Request support through our ServiceNow page, trecs-help@austin.utexas.edu, or call 475-9400, option 3.
We build and support custom applications, integrate vendor products with enterprise systems, and customize commercial-off-the-shelf products.
Request support through these four addresses:
For units within the Financial and Campus Services portfolio, use
trecs-fcs-requests@utlists.utexas.edu
For units within the Planning, Energy and Facilities portfolio, use
trecs-pef-requests@utlists.utexas.edu
For units within either the Campus Safety or Campus Security portfolios, use
trecs-csas-requests@utlists.utexas.edu
For Human Resources, use
trecs-hr-requests@utlists.utexas.edu
We help departments collect and analyze data through Tableau, a data visualization software tool. We also provide training and support for data analysts.
Request support at tableausupport@austin.utexas.edu
