The Application Integration service provides tailored solutions for both custom applications and third-party vendor products, addressing clients' unique needs. For custom applications, the service collaborates closely with clients to design, develop, and test integrations, ensuring seamless data flow and compliance with standards. Ongoing support and updates are provided. In the case of vendor products, the service conducts thorough assessments, develops integration plans, customizes products, and ensures continuous functionality through testing and updates.
See below to explore the service's features.
Features
Custom Applications:
- Collaborate with clients to understand their unique requirements and objectives for integrating custom applications.
- Design, develop, and test customized application integration tailored to the client's specific business processes and goals.
- Ensure seamless integration with existing data sources and systems to maintain data flow.
- Provide user training and documentation to ensure clients' staff can effectively use the custom application integration.
- Offer continuous support and updates to keep custom applications running smoothly.
- Build on common frameworks to meet campus design, ADA, and security standards.
Vendor Products:
- Research and assess third-party vendor products to identify those that align with client needs.
- Develop a detailed integration plan for incorporating vendor products into the client's existing systems and campus infrastructure as needed.
- Customize vendor products to match the client's requirements and preferences.
- Conduct thorough testing to verify that the integrated vendor products function correctly and align with client needs.
- Keep track of vendor product updates and ensure that the integrated solutions remain up to date.
- Reference key contract, purchasing, and security guidance.
Available to
Application Integration is available to TRecs customers.
Support
Technology Resources Provides:
Technology Resources may assist or implement integrations with 3rd party applications, business intelligence tools, cloud services, operational data stores, portals, and internal and external entities.
Customer/Client Provides:
Customers may assist with facilitating discussions with the desired vendor, application, service, or entity. Customers collaborate on specifications and testing.
Expectations for Requested Service
What to Expect Time Frame:
TRecs staff are expected to reply to inquiries within 1 business day unless the priority or urgency of the request requires a quicker response. Please contact the ADM team at trecs-requests@utlists.utexas.edu for more information.
Special Instructions to Requesting Services: TRecs customers are expected to reach out to trecs-requests@utlists.utexas.edu for any requests and inquires for existing or new integrations.
Rates/Price
For application integration requests outside the scope of the services listed here may result in a cost. Rates and prices may be discussed if additional services are needed.
FAQs
Question: Does TRecs provide support for integrated products?
Answer: Yes, TRecs may work with the client and the vendor to provide well-rounded support.
Question: Are custom application integrations possible?
Answer: TRecs will work with the vendor, service, or application to determine if integrations are possible.
Additional Information
TRecs can assist in coordinating with other IT organizations on campus. For example, working with a vendor and the Identity and Access Management (IAM) team to set up Single Sign On (SSO).
