Meridian Vault Administration Services

Access Management/User Support

• Create and manage user accounts, ensuring that only authorized personnel have access to the vault.
• Set user-specific access permissions, granting or restricting access to specific folders and documents.
• Provide ongoing support to users for any access-related issues, including password resets and account troubleshooting.

Vault Access Training  

• Deliver training programs for new and existing users to ensure they can effectively navigate and utilize the vault.
• Provide user guides and documentation to help users understand the vault's features and functionalities.
• Educate users on best practices for document management, version control, and data organization within the vault. 
   

Meridian Vault Administration is available to TRecs customers. 

Technology Resources Provides:

Technology Resources adheres to records management guidance from Records and Information Management Services (RIMS) at UT Austin, and policy from the State and Federal government. TRecs provides Meridian Vault Support to clients and interfaces with the Meridian vendor on behalf of the clients.

Customer/Client Provides:

Customers will provide Technology Resources with their document management needs. Customers provide timely feedback for testing and troubleshooting.  

TRecs staff are expected to reply to inquiries within 1 business day unless the priority or urgency of the request requires a quicker response. Please contact the ADM team at trecs-requests@utlists.utexas.edu for more information.

Clients may be directed to specific document management emails depending on current services. For the CPFM Meridian support please reach out to meridian@austin.utexas.edu and for the FAS/CFO Meridian and the CPC Meridian, please reach out to fas-dm-support@utlist.utexas.edu.  

For Document Management Support outside the scope of the services listed here may result in a cost. Depending on the document management tool additional charges for licenses and access may accrue.  

Question: Does TRecs assist with filing errors?

Answer: Depending on the tool used, TRecs can correct meta data issues and errors.  

Question: Does TRecs provide document management system training?

Answer: TRecs provides software trainings.  

Question: Can TRecs help me select a document management tool?

Answer: Yes, TRecs can evaluate and provide guidance regarding system licensing needs.