Meridian Vault Configuration Services

Support

• Provide technical support to address client inquiries and issues related to Meridian Vault.
• Diagnose and resolve technical problems, ensuring that the vault operates smoothly.
• Offer guidance and assistance to users regarding vault configuration, access, and usage.
• Create and maintain comprehensive documentation for clients, including FAQs and troubleshooting guides. 

Vault and Vendor Updates

• Keep abreast of updates and improvements provided by the Meridian Vault vendor.
• Evaluate the impact and relevance of vendor updates and patches to the client's vault configuration.
• Safely test updates in a controlled environment to ensure they do not disrupt critical operations.
• Deploy approved updates, ensuring minimal disruption to ongoing operations.
• Verify that updates are compatible with other software and systems integrated with the vault. 

Vault Patching

• Identify security vulnerabilities or issues that require patching in the Meridian Vault.
• Develop a structured plan for patching and maintaining the vault.
• Implement patches during scheduled maintenance windows to minimize disruptions.
• Verify that patches are successfully applied and have not caused unexpected issues. 

Meridian Vault Configuration is available to TRecs customers. 

Technology Resources Provides:

Technology Resources adheres to records management guidance from Records and Information Management Services (RIMS) at UT Austin, and policy from the State and Federal government. TRecs provides Meridian Vault Support to clients and interfaces with the Meridian vendor on behalf of the clients.

Customer/Client Provides:

Customers will provide Technology Resources with their document management needs. Customers provide timely feedback for testing and troubleshooting. 

What to Expect Time Frame: 

TRecs staff are expected to reply to inquiries within 1 business day unless the priority or urgency of the request requires a quicker response. Please contact the ADM team at trecs-requests@utlists.utexas.edu for more information.

Clients may be directed to specific document management emails depending on current services. For the CPFM Meridian support please reach out to meridian@austin.utexas.edu and for the FAS/CFO Meridian and the CPC Meridian, please reach out to fas-dm-support@utlist.utexas.edu.  

For Document Management Support outside the scope of the services listed here may result in a cost. Depending on the document management tool additional charges for licenses and access may accrue.  

Question: Does TRecs provide security support for Meridian?

Answer: TRecs adheres to security protocols and ensures necessary application updates are completed.  

Question: Does TRecs provide document management system training?

Answer: TRecs provides software trainings.  

Question: Can TRecs help me select a document management tool?

Answer: Yes, TRecs can evaluate and provide guidance regarding system licensing needs.