The Product Procurement service provides support in various aspects of acquiring and implementing solutions. The process involves collaborating with clients for needs assessment, researching vendors, and managing RFPs. Additionally, the service assists in contract negotiations and ensures a smooth implementation, including customization, training, and testing. Integration efforts focus on compatibility with existing systems, data transfer, and ongoing support. Technology Resources may aid in procuring various applications, and customers are involved in discussions with desired entities.
See additional information below.
Features
Selection Process:
- Collaborate with business owners to conduct needs assessment and document requirements.
- Research and evaluate potential vendors, considering factors such as reputation, pricing, support, and product features.
- Collaborate and assist with the creation and management of RFPs to gather and compare vendor proposals.
- Raise awareness of technical requirements such as ADA or Security standards.
- Identify potential integrations and prepare questions as needed. For example in relation to Single Sign On (SSO)
- Collaborate with stakeholders to make informed decisions about vendor selection.
- Assist in contract negotiation to secure favorable terms and conditions.
Implementation:
- Work closely with vendors to ensure a seamless implementation of the procured product or solution.
- Develop a detailed implementation plan, including timelines, milestones, and resource allocation for UT project aspects
- Where available, assist with customizing the product to meet the specific needs and requirements of the organization.
- Provide training sessions to ensure that employees can effectively use the newly implemented product. In addition to vendor-provided training if needed.
- Perform thorough testing to verify that the product works as intended and meets performance standards.
- Available to work with vendor and client during technical conversations and troubleshooting
Integration:
- Integrate the newly procured product with existing systems and software to ensure compatibility and data flow.
- Partner with other campus areas on integrations.
- Transfer relevant data from legacy systems to the new product, preserving historical information.
- If necessary, develop custom APIs to enable seamless communication between systems.
- Collaborate to streamline and automate workflows by connecting different software and tools.
- Provide ongoing support for integrations, addressing any issues or needed updates.
Available to
Product Procurement Services are available to TRecs customers.
Support
Technology Resources Provides:
Technology Resources may assist with the procurement of 3rd party applications, business intelligence tools, cloud services, operational data stores, portals, and internal and external entities.
Customer/Client Provides:
Customers may assist with facilitating discussions with the desired vendor, application, service or entity.
Expectations to Requested Service
What to Expect Time Frame:
TRecs staff are expected to reply to inquiries within 1 business day unless the priority or urgency of the request requires a quicker response. TRecs customers are expected to reach out to trecs-requests@utlists.utexas.edu for any requests and inquiries for existing or new products.
Special Instructions to Requesting Services
TRecs customers are expected to reach out to trecs-requests@utlists.utexas.edu for any requests and inquiries for existing or new products.
Rates/Prices
For procurement requests outside the scope of the services listed here may result in a cost. Rates and prices may be discussed if additional services are needed. The requesting department may be solely responsible for the price of the purchased good.
FAQs
Question: Does TRecs provide support for integrated products?
Answer: Yes, TRecs may work with the client and the vendor to provide well-rounded support.
Question: Can TRecs assist with the selection process?
Answer: Yes, TRecs can assist with the selection process and evaluate the product of interest.
