The Application Development and Management service offers custom application development tailored to clients' unique needs. It ensures seamless integration, provides user training, and offers continuous support. The service efficiently handles bug resolution, managing software versions, and change/release management. It maintains a centralized system for issue logging and tracking, optimizing processes, and updating policies to align with regulations. The service involves active collaboration with clients for bug resolution, process optimization, and testing.
See below to explore the service's features. Please also review the service level agreement, pricing, and the FAQ section.
Features
Custom Application Development:
- Collaborate with clients to understand their unique requirements and objectives for custom applications.
- Design, develop, and test customized applications tailored to the client's specific business processes and goals.
- Ensure seamless integration with existing data sources and systems to maintain data flow.
- Provide user training and documentation to ensure clients' staff can effectively use the custom applications.
- Offer continuous support and updates to keep custom applications running smoothly
- Build on common frameworks to meet campus design, ADA, and security standards.
Bug Resolution:
- Efficiently detect and classify software bugs.
- Assign severity levels and prioritize bug fixes.
- Promptly resolve issues to minimize application downtime.
- Analyze root causes to prevent recurring bugs
Change and Release Management:
- Manage and track software versions, ensuring updates are coordinated and documented.
- Plan release schedules and implement change management strategies.
- Develop contingency plans for rolling back changes if issues arise during deployment.
- Ensure changes align with organizational policies and industry regulations.
Issue Logging and Tracking:
- Create a centralized system for logging and tracking issues
- Provide clients status updates on issue resolution.
- Maintain a historical record of issues for trend analysis and improvement.
Process Modification and Optimization:
- Analyze existing processes to identify bottlenecks and inefficiencies.
- Develop and implement process modifications for improved efficiency.
- Incorporate automation to streamline routine tasks.
- Continuously assess process changes for effectiveness and optimization.
Policy Updates:
- Ensure that policies align with changing regulations and industry standards.
- Communicate policy updates to employees and facilitate training as needed.
Available to
Application Development is available to TRecs customers.
Support
Technology Resources Provides:
TRecs actively monitors applications and communications from clients. TRecs works to ensure timely bug resolution, and assists with process modification and optimization. TRecs collaborates on specifications and testing.
Customer/Client Provides:
Customers are expected to provide timely feedback on application maintenance and testing requests. Customers report application issues to TRecs for investigation and resolution. Customers collaborate on specifications and testing.
Expectations to Requested Service
What to Expect Time Frame:
TRecs staff are expected to reply to inquires within 1 business day unless the priority or urgency of the request requires a quicker response. Please contact the ADM team at trecs-requests@utlists.utexas.edu for more information.
Special Instructions to Requesting Services
TRecs customers are expected to email trecs-requests@utlists.utexas.edu for any requests and inquires for existing or new applications. Clients may be directed to complete a Project Intake Form via ServiceNow for new application requests.
Rates/Price
Application development requests outside the scope of the services listed here may result in a cost. Rates and prices may be discussed if additional services are needed.
FAQs
Question: Does TRecs provide support after an application is developed?
Answer: Yes, TRecs is responsible for application management, which includes bug resolution, change and release management, process modification, and updates.
Question: Are TRecs applications secure?
Answer: Yes, TRecs follows ISO security guidelines and completes required security assessments.
Question: Where can I find information on scheduled maintenance?
Answer: Please see TRecs Maintenance Calendar for scheduled maintenance updates. TRecs staff will also communicate maintenance with impacted customers via email.
