Business Intelligence

Tableau Support

• Integration with Tableau for seamless data visualization and analytics.
• Compatibility with the current Tableau version on campus.
• Expertise in creating Tableau dashboards and reports.

Database Management

• Database design and optimization for efficient data storage and retrieval.
• Integration with various database systems (e.g., MySQL, SQL Server, Oracle) for comprehensive data management.
• Data warehousing solutions for centralized data storage and analysis.

Dashboard and Report Development

• Customized dashboard development tailored to the specific needs of clients.
• Interactive and visually appealing reports for data analysis and decision-making.
• Assist clients with the entire Tableau process, to include dashboard development, publishing, and sharing.

Process Improvement

• Analysis of existing business processes to identify areas for improvement.
• Implementation of business intelligence solutions to streamline workflows and enhance operational efficiency.
• Continuous monitoring and refinement of processes based on data-driven insights.

Create Custom Data Sources

• Development of custom connectors for integrating diverse data sources.
• Support for both structured and unstructured data to provide a comprehensive view.
• Extraction, transformation, and loading (ETL) processes to ensure data integrity and consistency. 
   

Business Intelligence is available to TRecs customers. 

Technology Resources Provides:

• Business Intelligence Services specializes in developing and supporting the creation of insightful reports and/or dashboards.  
   
• We maintain an operational data store, linking databases and/or automating the import of diverse data sources. Through this database, we produce queries that combine different sources and generate tables tailored for analysts to enhance their reporting capabilities.  
   
• As part of our services, we collaborate with departments to automate or standardize internal processes. This streamlining is aimed at facilitating seamless data retrieval for reporting purposes.
   
• Clients can submit requests for support of existing Tableau and/or queries.  For example, if clients need assistance with a calculation in Tableau or resolving issues where queries are pulling incorrect data amounts. 

Customer/Client Provides:

At times, we may require access to specific data, servers, and/or databases in order to assist with process improvement and/or creating reports and dashboards. Multiple client meetings may be necessary to discuss requirements thoroughly and undergo testing phases.

What to Expect Time Frame: 

We will reply to your request within 1 business day.

Submit a request to trecs-help@austin.utexas.edu, or if it is Tableau-specific send an email to tableausupport@austin.utexas.edu.  

If you have a specific deadline, please inform us in your initial request. We will do our best to accommodate, our ability to do so depends on our current workload and resource availability. The timeframe for completion also depends on access needed and whether or not processes are already in place. 

Discussion of rates and prices is contingent upon the complexity and effort involved in fulfilling a request.

Question: Is there an email group that receives updates about Tableau and the Operational Data Store?

Answer: Yes, we communicate regularly about Tableau and the ODS (DASHP) using the tableau@utlists.utexas.edu and datageeks@utlists.utexas.edu email distribution groups.

Question: If I have a quick question regarding Tableau or data, is that something you can assist with?

Answer:  Yes, send us an email to tableausupport@austin.utexas.edu or trecs-help@austin.utexas.edu.  

Question: Is there a Tableau specific user group where I can learn more about Tableau and how it is used on campus?

Answer:  Yes, we co-chair the user group.  If you’re interested in joining, email tug_admins@austin.utexas.edu.