Server Management offers a one-stop solution for ensuring your server's smooth operation, security, and maintenance. This includes setting up virtual machines tailored to your needs, implementing key configurations, and prioritizing security based on industry standards. Continuous monitoring keeps an eye on your server's performance, while regular updates and patches are deployed seamlessly. Backups are taken care of using reliable snapshot policies. For added peace of mind, third-party application upgrades are handled quarterly, with flexibility for out-of-schedule upgrades upon request.
See below for additional information.
Features
Virtual Machine Setup
- Setup virtual machines on UTVMG based on client’s resource needs
- Configure system Name, SSL, IP, DNS, Firewall, Active Directory, Group Policy and Backups
- Configure security settings based on ISO minimum security standards
Server Monitoring
- Basic CPU, Disk, Memory and Network usage alerts triggered by preset thresholds.
- System log capture and retention using Splunk
- Configure Splunk, Nessus Agent and Microsoft Endpoint to provide monitoring and anti-virus/anti-malware
- Will act on high-risk or critical vulnerabilities associated with the operating system on a case-by-case basis.
Server Patching
- Will Deploy updates within a 30-day cycle using patch automation.
- Critical and high-risk updates may be deployed at any time without prior notice.
Server Backups
- Utilizes UTVMG snapshot policies by default for backups/snapshots 3 backups per day stored for 1 month
- Clients can request additional/different backup solution if needed
Vendor Application Support & Upgrades
- Vendor Third Party Application upgrades are done quarterly with support if needed
- Clients can request out of schedule upgrades if needed
Available to
Server Management is available to TRecs customers.
Support
Technology Resources Provides:
Support services may include: host provisioning and decommissioning; operating system security hardening per ISO standards; application of security patches and updates for the operating system on a 30-day cycle; host-level monitoring; host-level log retention for 90- days, and assistance with implementing a data backup strategy for physical hosts.
Customer/Client Provides:
Support services exclude customer applications (this includes customer applications that may have been installed by TRecs.) However, TRecs will grant host access to technical contacts designated by the Customer for the installation, configuration and maintenance of applications and services. All specific terms of responsibility will be added as an addendum to the TRecs SLA on a per-customer basis.
Expectations to Requested Service
What to Expect Time Frame:
TRecs staff are expected to reply to inquiries within 1 business day unless the priority or urgency of the request requires a quicker response. Please contact trecs-requests@utlists.utexas.edu for more information
Special Instructions to Requesting Services
TRecs customers are expected to reach out to trecs-serverservices@austin.utexas.edu for any requests and inquiries for existing or new server services.
Rates/Prices
Client will provide account number to UTVMG for the cost of the host. For an estimated monthly rate contact trecs-requests@utlists.utexas.edu.
An annual rate of $2,800 per host may be prorated if services are requested less than one fiscal year. Fees will be charged and transferred once at the beginning of the University fiscal year.
In some cases, a start-up fee is required. This is determined based on consultation with the client in cases where the initial implementation requires non-standard effort.
Items not covered in this MOU are subject to additional Time & Materials (T&M) charges.
FAQs
Question: How much does a virtual machine cost on UTVMG?
Answer: The cost of a virtual machine can vary based on resource requirements but you can find the pricing here.
Question: What are Vendor Third-Party Applications?
Answer: Vendor Third-Party applications are usually a paid subscription to a proprietary software that require licensing and regular upgrades.
